FAQ

PYB encourages teams to block and reserve rooms once they have made decision to attend the event.  Contact us immediately if your plans should change or you unfortunately were not accepted to the tournament.

Event hotel policies will vary.  Some events do require teams to reserve their accommodations through PYB Sports.  If your event requires you to book through us, this will be clearly stated on the event’s website and often times in the registration information.

After submitting an ‘on hold’ block request, you will immediately receive an email confirmation that shows the request details and a link to send to your team parents. Each family will reserve their own room from the team room block.

Yes.  However, we do not recommend that you do this unless absolutely necessary.  Your credit card will be charged the processing fee for each room. If there is a late cancellation or a no-show, your card will be charged a penalty.  Instead, each reservation should have its own individual credit card to guarantee.

The standard to cancel a group block is 30 days unless otherwise stated.  Charging cancellation penalties is at the discretion of the hotel.  Cancellation policies for individual reservations vary by hotel.

Please do not contact the hotel directly.  As a part of our agreement with the hotel, they will not take your reservation directly.  It’s important to reserve and make any necessary changes through the PYB Sports website.

Yes.  This can be done two ways.  You may enter your hotel rewards number in the special request field when making your reservation or provide it to the hotel directly at check in.  On your day of arrival, please confirm with the front desk that your rewards number is part of your reservation to ensure that your hotel stay is credited to your account.

Simply complete the cancellation form using your email address and ‘ARN reference number’.

You can make changes to your reservation by completing the modify reservation form found on the Parents webpage.

We partner with Alliance Reservation Network to safely handle all sensitive information.  ARN uses secure-socket-layer (SSL) encryption which is the standard encryption on the Internet. This encryption allows our users to feel confident and secure about supplying their credit card and personal information.

Immediately upon making your reservation through PYB Sports, you will receive a confirmation email containing your ‘ARN reference number’ and all the details of your reservation.  The actual hotel confirmation number will be received at a later date.

You may see ‘recurring’ on your statement even though the processing fee is not a recurring charge. In this case, the ‘recurring’ flag doesn’t indicate a recurring charge.

Yes. The hotel will use your credit card to guarantee your reservation.  This will ensure your room is on hold for your stay.  Your credit card will not be charged unless otherwise noted in the reservation details.  Credit cards may be charged in the event of a late cancellation or no-show.

Yes.  However, PYB does not recommend that you do so.  Hotels may & often will authorize debit cards for the estimated cost of your stay which results in a “hold” on that amount for the debit account.

Each hotel sets its own early departure policy.  Such policies vary and are subject to change.  Inquiries about early departure policies are best made upon check-in.

Requests for early check-in and late check-out times cannot be guaranteed.  Hotels may or may not meet such requests based on housekeeping schedules and hotel occupancy.